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Frequently Asked Questions?
Try our FAQ search!
- How do I place an order ?
- What is the disclaimer on your website?
- Where can I find information on your
ingredients ?
- Why doesn't Flint River Ranch sell
in retail stores ?
- Who is Flint River Ranch ?
- What is the best recipe for my dog who
has (or may have) food allergies ?
- What is the best recipe for my puppy -
what is puppy adult recipe?
- When is my order going to arrive ?
- Is there a FRR Distributor near me?
- What is the shelf-life of Flint River Ranch?
- How should I store my pet's food?
- What if my dog/cat does not like Flint River Ranch?
- How much should I feed?
Please place your order on-line. Our ordering system and shopping
cart are secure. We process all payments via PayPal Merchant
Services. Paypal's strict processing standards keeps your credit
card information safe and secure. We do not take phone orders so that
your personal information is never in our hands or in our computer
systems. When you place your credit card information in our shopping
cart, it is encrypted so that it can not be "hacked" or stolen
during or after your transaction. We never have possession of or see
your credit card information in our records and neither can anyone
else. This is far safer than you giving a stranger your credit card
number over of the phone. PayPal has more than 2,000 people working
on trust and safety issues to keep both the marketplace and the
PayPal service secure.
Flint River Ranch is sold through distributors like myself. Every
website operating on the internet is owned an operated by an
independent FRR distributor. Flint River Ranch's policy is that all
distributors place this disclaimer on their website so that
customers understand who we are and that our policies may differ
from theirs and that each distributor's website policies may differ
from each other. When you place your order on our website, we
process your order by placing it immediately with Flint River Ranch
so that it will be shipped fresh to you within 2 to 5 business days
in most cases. We have been an independent distributor with Flint
River Ranch for over 12 years and know their products and their
company very well. Our customers satisfaction, from shopping
experience to order receipt and product freshness is our priority.
Each product has and Ingredients/Analysis link feature so you can
view the details for each recipe. Simply visit the Dog or Cat food
page and click the link below the
recipe you are interested in.
Flint River Ranch is sold through distributors so that customers
can have a more personal experience with a knowledgeable
representative. All distributors have a thorough
understanding of the company as well as the products so that your
questions can be comprehensively answered. Also, by purchasing
through distributor's on-line stores, your order is then
drop-shipped fresh from a Flint River Ranch warehouse closest to
you. This ensures your pet receives a fresh, tasty bag of food each
time rather than a bag that may have been sitting on a pet store
shelf for months.
Flint River Ranch is a private company owned
by Jim Flint. The total story spans the
reality test of forty years of personal
business experience and includes the wisdom,
advice, insights, inspiration, dedication
and contributions of many people.
The business was first structured to provide
the very finest cat and dog foods. Jim
called upon some of the best talent in the
industry, utilized the finest quality
ingredients and carefully formulated the
finest products available that sincerely
contribute to the health and quality
lifestyle of our family companions and can
be honestly represented, with pride, to the
marketplace. This goal was realized. Product
was manufactured and delivered to the
Riverside, California warehouse on Columbus
Day, October 12, 1993 - A fitting date for
our exciting business voyage into the
future.
For many dogs, chicken and grains can be the culprit when it
comes to food sensitivities. We highly recommend the
Lamb/Millet/Rice Recipe and Fish and Chips Recipe as
these two formulas were created with allergies/sensitivities in
mind.
Our Puppy/Adult Recipe (Original Recipe) is formulated for all
stages of life. It is recommended for growing pups as well as active
adult dogs. Our other recipes work well for puppies as well and
might work best for pups or breeds who might be showing a
sensitivity to wheat and/or chicken.
Good weather permitting, most orders that are placed early in the
day, early in the week, will arrive that week - usually within 2 to
3 business days. Inclement weather can cause delivery delays as will
Holidays. Flint River Ranch delivers via UPS and so no weekend
deliveries are available. Please take this into account when placing
your order or calculating when you need your order to arrive. New
customer's orders may take an extra few days depending on product
ordered. Samples and discounted items take longer. Also, please keep
in mind that many items will ship separately and arrive on separate
days (within a few days of each other.)
No need! While there most likely is, when you place your order
here, it will be processed immediately and shipped from the Flint
River Ranch warehouse closest to you!
Please keep in mind Flint River Ranch is naturally preserved. The
shelf-life under optimal conditions is about 6 months. It can be
frozen for longer storage - up to an additional 6 months if packaged
properly.
Avoid storing dry food in
damp basements, bathrooms or laundry rooms,
since moisture encourages the growth of
mold. If possible, keep dry food in its
original bag and place inside another clean,
dry, container with a snug lid to keep out
light, air, rodents, and insects.
30-day Return Policy:
GUARANTEE! If you are not
satisfied with your Flint River Ranch
product, you can return your purchase
within 30 days for a full product
refund. Flint River Ranch must be
contacted within those 30 days to be
informed of your intention to return
these products in order to qualify for a
full product refund. Product must
be shipped; postage paid, to the FRR
facility assigned to receive your return
by the Call Center. Please call
800-354-6858.
If you are changing to Flint River Ranch food from another brand, please
remember that food changes can upset a pet's digestive system. You should make
the change gradually over 5-7 days by mixing the Flint River Ranch food with the
brand previously used. Start with a mixture of 10% - 15% Flint River Ranch food,
then increase the percentage of Flint River Ranch food by 10% - 15% each day
until the transition is complete. Without the gradual transition from the other
brand to richer Flint River Ranch food, pets may get upset stomachs and
diarrhea. Don't try to speed the process by mixing a bag of each food together
for a 50/50 mix and starting your pet on that. You and your pet may both be
dissatisfied with the results. See our
FEEDING GUIDELINE for more information.
If you have a question about an order already placed,
please visit our page - CONTACT US
Flint River Ranch,
Life's Abundance,
Transfer Factor and BARF Raw Food. We ship
to: Alabama, Arkansas, Arizona, California,
Colorado, Connecticut, District of Columbia,
Delaware, Florida, Georgia, , Iowa, Idaho,
Illinois, Indiana, Kansas, Kentucky,
Louisiana, Massachusetts, Maryland, Maine,
Michigan, Minnesota, Mississippi, Montana,
North Carolina, North Dakota, Nebraska, New
Hampshire, New Jersey, New Mexico, Nevada,
New York, Ohio, Oklahoma, Oregon,
Pennsylvania, Rhode Island, South Carolina,
South Dakota, Tennessee, Texas, Utah,
Virginia, Vermont, Washington, Wisconsin,
West Virginia,Wyoming Flynt, Flint River
Ranch, River Ranch, flintriver,
Official Flint River Ranch Site
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